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Unleashing Operational Mastery and Patient-Centric Innovation Through Robotic Process Automation in Healthcare

Unleashing Operational Mastery and Patient-Centric Innovation Through Robotic Process Automation in Healthcare
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Author(s): Nikhil Yadav (Jaypee Institute of Information Technology, India)and Rinku Taneja (Axis Bank, India)
Copyright: 2025
Pages: 18
Source title: Driving Global Health and Sustainable Development Goals With Smart Technology
Source Author(s)/Editor(s): Mohit Kukreti (University of Technology and Applied Sceinces, Oman), Sabina Sehajpal (Chandigarh University, India), Rajesh Tiwari (Graphic Era University, India)and Kiran Sood (Chitkara University, India)
DOI: 10.4018/979-8-3373-0240-9.ch021

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Abstract

Robotic Process Automation (RPA) is transforming healthcare operations by automating repetitive tasks across hospital administration, finance, and supply chain management. This technology streamlines workflows, minimizes human error, and enhances data accuracy, leading to substantial improvements in efficiency and resource allocation. In healthcare finance, RPA reduces operational inefficiencies, contributing to cost savings and optimized billing processes. Furthermore, automation in supply chain management ensures timely inventory management and reduces procurement costs. Through selected case studies, this paper highlights the financial benefits of RPA, showcasing how healthcare organizations leverage automation to improve operational efficiency, reduce costs, and allocate resources more effectively, ultimately enhancing patient care quality.

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