Understanding Telehealth From an Administrator's Perspective

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Author(s): Shashi Bhushan Gogia (Society for Administration of Telemedicine and Healthcare Informatics, India)
Copyright: 2025
Pages: 34
Source title: Improving Healthcare Quality and Patient Engagement: Management and Technology Insights
Source Author(s)/Editor(s): Vijit Chaturvedi (Amity University, India), Prashant Singh (Independent Researcher, India), Anandhi Ramachandran (International Institute of Health Management Research, India)and Divya Aggarwal (International Institute of Health Management Research, India)
DOI: 10.4018/979-8-3693-8552-4.ch002

Keywords: Business & Management / Healthcare Administration / Management Science / Medical Information Science Reference

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Abstract

In most places and somewhat compounded in developing countries, huge gaps exist in health facilities between rural and urban areas. The cost of travel to a suitable facility with the need to take time off work for self and relatives are burdens, which have become solvable through technology. Telehealth cuts down health-related travel and can improve the organization brand and market reach. It also helps increase the total number of patients even while shortening turnaround time with better patient retention through all around comprehensive care. However, the incorporation of telehealth needs to be planned with careful micro-management and closely aligned to the overall vision and growth strategy of the organization. Knowledge of scope as well as pitfalls is important. Many such efforts have resulted in disappointing outcomes. Experience is being gained along with better understanding of the limitations.

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Understanding Telehealth From an Administrator's Perspective

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