Understanding the Nature of Task Analysis in Web Design

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Author(s): Rod Farmer (The University of Melbourne, Australia)and Paul Gruba (The University of Melbourne, Australia)
Copyright: 2009
Pages: 29
Source title: Human Computer Interaction: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Chee Siang Ang (City University of London, UK)and Panayiotis Zaphiris (City University of London, UK)
DOI: 10.4018/978-1-87828-991-9.ch056

Keywords: Human Aspects of Technology / Information Science Reference / Social Sciences & Humanities

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Abstract

Designing usable Web-based interfaces challenges practitioners to carefully consider end-user behaviour and requirements. Unfortunately, in meeting this challenge, human-computer interaction (HCI), task analysis is often poorly understood and applied during Web design activities. Rather than purely evaluating usability against prescriptive guidelines, we argue that designing for Web-based interaction requires a more holistic and descriptive approach. This chapter provides an overview of cognitive and postcognitive HCI task analysis frameworks, and their respective abilities to capture a systemic view of stakeholder requirements. As such, this chapter provides a valuable resource for researchers and practitioners alike.

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