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Understanding Emotional Intelligence: The Heart of Human-Centered Technology
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Author(s): Praveen Kumar Maroju (Clientserver Technology Solutions, USA)and Pronaya Bhattacharya (Department of Computer Science and Engineering, Amity School of Engineering and Technology, Amity University Kolkata, India)
Copyright: 2025
Pages: 18
Source title:
Humanizing Technology With Emotional Intelligence
Source Author(s)/Editor(s): Subrata Tikadar (Amity University, Kolkata, India), Haipeng Liu (Coventry University, UK), Pronaya Bhattacharya (Amity University Kolkata, India)and Samit Bhattacharya (Indian Institute of Technology Guwahati, India)
DOI: 10.4018/979-8-3693-7011-7.ch001
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Abstract
This chapter delves into the pivotal role of emotional intelligence (EI) in the design and development of human-centered technology. By examining the core components of EI—self-awareness, self-regulation, motivation, empathy, and social skills—the chapter elucidates how these elements can enhance user experience and foster more intuitive and responsive technological interfaces. Through a blend of theoretical insights and practical applications, the text explores the integration of EI in various technological domains, including artificial intelligence, virtual reality, and user interface design. Case studies and real-world examples highlight successful implementations and underscore the benefits of emotionally intelligent technologies in improving user satisfaction, engagement, and overall well-being. The chapter also addresses potential ethical considerations and challenges in embedding EI into technology, advocating for a balanced approach that prioritizes both innovation and human values.
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