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Understanding Customers' Intentions to Use Digital Dental Health Services: An Expanded Technology Acceptance Model

Understanding Customers' Intentions to Use Digital Dental Health Services: An Expanded Technology Acceptance Model
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Author(s): Kamel Mouloudj (University of Medea, Algeria), Ahmed Chemseddine Bouarar (University of Medea, Algeria), Dachel A. Martínez Asanza (Scientific-Technical Results Management, National School of Public Health (ENSAP), Cuba)and Mariya Dimitrova (Faculty of Dental Medicine, Medical University of Plovdiv, Bulgaria)
Copyright: 2025
Pages: 22
Source title: Transforming Dental Health in Rural Communities: Digital Dentistry
Source Author(s)/Editor(s): Dachel Martínez Asanza (University of Medical Sciences of Havana, Cuba)
DOI: 10.4018/979-8-3693-7165-7.ch007

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Abstract

This study extends the technology acceptance model (TAM) by integrating additional variables—attitudes and social media influence—to explore the factors affecting customers' intentions to use digital dental health services in Algeria. Utilizing a convenience sampling method, the research gathered 136 valid responses through a structured questionnaire. The analysis revealed that customers' intentions are significantly influenced by four key factors: perceived ease of use, perceived usefulness, attitudes, and social media. These findings underscore the importance of not only technological perceptions but also social and psychological elements in promoting the adoption of digital dental care. The study contributes to a deeper understanding of customer behavior in the context of digital health services, offering valuable insights for practitioners and policymakers aiming to enhance the acceptance of such innovations.

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