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Trust Deficit in Public Sector: Causes, Consequences, and Strategies to Mitigate
Abstract
Deficit trust is considered a cause for further deterioration of the public sector delivery systems. It has raised concerns in the modern political scenario. The author identifies the sources for creation of deficit trust in public sectors across the world. Considering that individual trust perceptions are susceptible to fluctuation, the author argues that there is a possibility to shift distrust to trust. Thereby, relying on the best practices and data from Edelman Trust Barometers and World Bank, this chapter addresses the trust deficit concerns. Some countries have maintained trust requirements, but others are struggling to mitigate. Mentioning the best practices of established, credible, and sound mechanisms to improve the trust relationships, the author highlights the modern intervention techniques used by various organisations to instil the public trust. Throughout this chapter, the author suggests how public trust can be transformed into customer retention initiatives and thereby public sectors can regain their market position.
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