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Transforming Healthcare Through AI and Robotic Communication Systems

Transforming Healthcare Through AI and Robotic Communication Systems
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Author(s): Cheng Hang (Management and Science University, Malaysia), Safaa Najah Saud Al-Humairi (Management and Science University, Malaysia)and Ahgalya Subbiah (Management and Science University, Malaysia)
Copyright: 2025
Pages: 24
Source title: Citizen-Centric Artificial Intelligence for Smart Cities
Source Author(s)/Editor(s): Ashok Sharma (University of Jammu, India), Vibhakar Mansotra (University of Jammu, India)and Parveen Singh (Cluster University, Jammu, India)
DOI: 10.4018/979-8-3693-7832-8.ch013

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Abstract

Robotic systems integrated with artificial intelligence are transforming communication within health care and between different actors in health care. These improvements have significantly improved service delivery in the healthcare sector. This chapter reviews the evolution, applications, and implications of robotic systems in healthcare to consider their contribution to improving patient education and healthcare communication levels. Progress in AI and machine learning allows robotic systems to perform anything from simple patient interaction to complex surgery, thus addressing the increased demand for health services underpinning the global scarcity of health professionals. The benefits are enormous in terms of efficiency and precision; however, the challenges in adopting such technologies bring ethical considerations, data privacy issues, and a possible depersonalization of care. This chapter also points out the importance of balancing technological advances and the retention of human elements in healthcare system

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