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Tracing the Development and Influence of Chatbots in Contemporary Healthcare Systems
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Author(s): Aashiq Khan (School of Educational Science, Anhui Normal University, Wuhu, China), Irum Zeb (School of Education, Huazhong University of Science and Technology, China)and Shuanghu Fang (School of Educational Science, Anhui Normal University, Wuhu, China)
Copyright: 2025
Pages: 22
Source title:
Chatbots and Mental Healthcare in Psychology and Psychiatry
Source Author(s)/Editor(s): Kadir Uludag (Shanghai Jiao Tong University, China)and Nafees Ahmad (Central South University, China)
DOI: 10.4018/979-8-3693-3112-5.ch005
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Abstract
This chapter explores the transformative impact of chatbot technology in healthcare. It details the evolution from simple scripts to advanced AI systems that improve patient-provider interactions. Chatbots enhance healthcare accessibility, efficiency, and quality by providing services like appointment scheduling, real-time consultations, and patient data management. The text highlights their crucial role during the COVID-19 pandemic in information dissemination and remote patient management. However, challenges such as privacy, security, and ethical concerns are also discussed, with insights on mitigating these risks to ensure ethical technology use. This overview aims are to inform healthcare professionals, technologists, and policymakers about safely integrating AI in healthcare.
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