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Towards Knowledge Management to Support Decision Making for Software Process Development
Abstract
The complexity of decision making in software process development and the need for highly competitive organizations require new supporting tools to coordinate and optimize the information flow among decision levels. Decision levels are related to strategic planning, tactical process management, and operational activities development and control. This chapter presents the theory for developing a framework that integrates the different decision levels in software development companies in order to reach their business objectives. Furthermore, the proposed framework coordinates the information exchange among the different modeling paradigms/conventions currently used.
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