Towards a Citizen-Centric E-Government Service Index Model: Developments and Impediments within the Egyptian Context

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Author(s): Mohamed R. Zakaria (Al Ghurair University, UAE), Tarek R. Gebba (Al Ghurair University, UAE)and Mohamed Gamal Aboelmaged (Ain Shams University, Egypt)
Copyright: 2016
Pages: 20
Source title: Politics and Social Activism: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-9461-3.ch047

Keywords: Information Science Reference / Political Science / Social Sciences & Humanities

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Abstract

The purpose of this chapter is three-fold. First, it proposes a novel E-Government Service Index (ESI) that is a citizen-centric maturity model. Second, the model uses Egypt's E-Government services as an experimental arena to spot the maturity of the provided services and highlights e-government development in Egypt. Finally, the chapter explores the impediments of citizen-centric e-government implementation within the Egyptian context and recommends specific interventions within the frame of the proposed model.

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