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Tools for Supporting Knowledge Management: Knowledge Internalization Through E-Learning
Abstract
This chapter presents a general overview of the relationships between information and communications technologies (ITCs) and the process of Knowledge Management (KM). ITCs through KM tools support the processes to obtain, use and exploit, create and discover, capture, organize and classify, and share and disseminate knowledge. In literature, many classifications of KM tools are defined but problems like bad structures and lacks of understanding have caused the definition of a structured and integrated classification of KM tools. The importance of obtaining knowledge is the reason to analyze KM tools classification in order to obtain profitable information to select the most appropriate one. E-learning techniques have been chosen as the most excellent method to turn explicit knowledge into tacit knowledge (internalization process), therefore a description of this technique will be developed. But the process of selecting the most suitable e-learning platform is difficult; hence a classification of the most relevant characteristics that will guide users will be defined.
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