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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Tone and Attitude in E-Mail Communications and the Online Classroom

Tone and Attitude in E-Mail Communications and the Online Classroom
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Author(s): Melissa A. Miller (Kaplan University, USA)
Copyright: 2018
Pages: 15
Source title: Teacher Training and Professional Development: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-5631-2.ch043


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In the online classroom, e-mail has emerged as a predominant communication method between students and faculty. As such, despite many benefits of e-mail, including ease of use, familiarity of the technology, and rapid response times, there are numerous challenges faculty face when sending and receiving e-mail correspondence with students. This chapter addresses several of the challenges presented to faculty, including lack of cues such as body language, inflection, and other sensory stimuli. The author of the chapter discusses ways to overcome these challenges including appropriate tone and attitude in the faculty member's e-mails, which help mitigate the challenges the medium presents. The chapter concludes with discussion supporting use of electronic communication for students and faculty, especially when written effectively and purposefully.

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