Theoretical Foundation and Hypothesis

View Sample PDF

Copyright: 2025
Pages: 30
Source title: Digital Government and Public Interaction: Platforms, Chatbots, and Public Satisfaction
Source Author(s)/Editor(s): Yuanyuan Guo (Tsinghua University, China)
DOI: 10.4018/979-8-3693-3665-6.ch005

Keywords: Information Science Reference / Knowledge Management and Library Science / Public and Sector Management / Public Relations

Purchase

View Theoretical Foundation and Hypothesis on the publisher's website for pricing and purchasing information.

Abstract

Chapter 5 begins by introducing the fundamental concept of Emotion Perception, examining how the ability of users to interpret and engage with the emotional outputs of chatbots influences their interactions and overall satisfaction. It then transitions into a discussion on Emotion Governance Theory, which proposes a structured approach for integrating and managing emotional responses within chatbots to ensure these interactions are both ethically sound and contextually appropriate. Following this, the chapter explores the concept of Behavioral Quality, emphasizing its pivotal role in mediating the relationship between the chatbot's emotional outputs and user satisfaction. Finally, it presents a series of carefully formulated hypotheses aimed at testing the relationships between these variables, setting the stage for subsequent empirical investigation.

The IRMA Community

Research IRM

Theoretical Foundation and Hypothesis

Purchase

Abstract

Related Content

IRMA Sponsors