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The Role of Human Resources in Hotels in China

The Role of Human Resources in Hotels in China
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Author(s): Jenny Chen (Lavenna International Hotel Co., Ltd, China)
Copyright: 2015
Pages: 18
Source title: Educational Strategies for the Next Generation Leaders in Hotel Management
Source Author(s)/Editor(s): Jiuguang Feng (Les Roches Jin Jiang International Hotel Management College, China), Sacha Stocklin (Les Roches Jin Jiang International Hotel Management College, China)and Wei Wang (Foreign Languages College, Shanghai Normal University, China)
DOI: 10.4018/978-1-4666-8565-9.ch007

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Abstract

There was a famous saying from the celebrated hotelier, “king of hoteliers and hotelier to kings,” Mr. Cesar Ritz, that a good person is priceless (Leng, 2013). Human resources has always played a very important role in hotels. This is because the hotel industry is a labor-intensive industry that requires great contribution and support from human resources to identify and recruit the required staff, train and manage the manpower to fill the various jobs, and retain and develop the talented employees for greater responsibilities or higher positions. This chapter displays the changes of the role of human resources in hotels in China and its significant impact of the changes to the industry. In addition, this chapter also provides its unique points of view in the part of Solutions and Recommendations and in the part of Future Research Directions.

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