The Relationship between Trust and Citizens' Adoption of E-Government

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Author(s): Ameen Alazzam (Yarmouk University, Jordan)
Copyright: 2016
Pages: 11
Source title: Politics and Social Activism: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-4666-9461-3.ch051

Keywords: Information Science Reference / Political Science / Social Sciences & Humanities

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Abstract

The rapid growth of e-government in the world has raised the question of how government can increase the citizen's adoption and usage of e-government services. Trusting an e-government Website is a crucial step towards the adoption of such paradigm. Building trust in e-government facilitates and encourages the interaction between government and their customers. This chapter explores the relationship between trust and adoption of e-government and its general concepts including e-government and trust in e-government. It also reviews several models of trust. Conclusions and further future studies are discussed at the end of this chapter.

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