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The Relationship Between Internal Communication and Employee Satisfaction: Case Study of Fenicius Charme Hotel in Portugal
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Author(s): Felipa L. D. R. Reis (Universidade Lusófona, Portugal), Carolina L. D. R. Figueiredo (Universidade Lusófona, Portugal)and Adila A. R. Razaque (Universidade Lusófona, Portugal)
Copyright: 2024
Pages: 13
Source title:
Dimensions of Regenerative Practices in Tourism and Hospitality
Source Author(s)/Editor(s): Pankaj Kumar Tyagi (Chandigarh University, India), Vipin Nadda (University of Sunderland, UK), Kannapat Kankaew (Burapha University International College, Thailand)and Kaitano Dube (Vaal University of Technology, South Africa)
DOI: 10.4018/979-8-3693-4042-4.ch010
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Abstract
The main objective of this study is to analyze the relationship between internal communication and employee satisfaction at the Fenicius Charme Hotel, located in Lisbon. This study arose from the need to understand internal communication and check whether it is really correlated with the level of employee satisfaction within the organization. In this study, the methodology adopted was a quantitative approach. The data was collected through questionnaires using mean scale analysis, analysis of significant differences in subgroups of the sample, applied to the employees of the Fenicius Charme Hotel. Following the case study, the authors found that the hotel's internal communication is positively correlated with employee satisfaction but does not directly influence employee engagement. Throughout the research and literature review on the subject in question, it became clear that to this day, internal communication is seen as an important factor in the success of any organization.
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