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The Integration of AI in Performance Appraisal: Balancing Automation With Human Judgment
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Author(s): Thean Pheng Lim (Tunku Abdul Rahman University of Management and Technology, Malaysia)and Kamalesh Ravesangar (Tunku Abdul Rahman University of Management and Technology, Malaysia)
Copyright: 2025
Pages: 32
Source title:
Artificial Intelligence in Peace, Justice, and Strong Institutions
Source Author(s)/Editor(s): Christian Kaunert (Dublin City University, Ireland), Anjali Raghav (Sharda University, India), Kamalesh Ravesangar (Tunku Abdul Rahman University of Management and Technology, Malaysia), Bhupinder Singh (Sharda University, India)and Budi Agus Riswandi (Universitas Islam Indonesia, Indonesia)
DOI: 10.4018/979-8-3693-9395-6.ch015
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Abstract
Integrating artificial intelligence into human resource management practices, particularly in performance appraisal, transforms how organisations evaluate and manage employee performance. AI-driven systems offer enhanced accuracy and efficiency through continuous data collection and analysis. Yet, human judgement remains indispensable in capturing the nuances of employee behaviour, interpersonal dynamics, and organisational culture. This chapter explores the balance between AI-driven automation and human oversight in performance appraisal, emphasising the need for a hybrid model that leverages both strengths. This chapter examines AI's role in performance management, focusing on its advantages and limitations. It also offers a conceptual model to integrate artificial intelligence with human judgment. This framework highlights the critical role of human judgment, ensuring that AI enhances rather than supplants human decision-making processes. By leveraging the complementary strengths of AI and human insight, organisations can develop equitable and efficient evaluation systems.
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