IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

The Influence of AI-driven Personalization on Customer Experiences: A Case Study of Instagram

The Influence of AI-driven Personalization on Customer Experiences: A Case Study of Instagram
View Sample PDF
Author(s): Waseem Hussain (National University of Modern Languages, Pakistan)
Copyright: 2025
Pages: 32
Source title: Strategic Brand Management in the Age of AI and Disruption
Source Author(s)/Editor(s): Zahid Hussain (Khadim Ali Shah Institute of Technology, Karachi, Pakistan), Mohamad-Noor Salehhuddin Sharipudin (Universiti Putra Malaysia, Malaysia), Ahmad Albattat (Management and Science University, Malaysia)and Arman Khan (Shaheed Benazir Bhutto University, Pakistan)
DOI: 10.4018/979-8-3693-9461-8.ch016

Purchase

View The Influence of AI-driven Personalization on Customer Experiences: A Case Study of Instagram on the publisher's website for pricing and purchasing information.

Abstract

The beginning of the digital revolution has significantly changed advertising and different management activities, mainly caused by easy access to enormous quantities of digitally transformed data and the incorporation of artificial intelligence (AI). The objective of this research is to investigate the effect of artificial intelligence-driven personalization (ADP) on customer Experience (CX) within the backdrop of Instagram, an influential social networking forum identified because of its novel implementation of AI. Instagram uses AI to evaluate user actions and choices, providing customized content that improves users enjoyment and fulfillment.

Related Content

Frederic Andres. © 2027. 14 pages.
Kalsoom Safdar, Khairul Najmy Abdul Rani, Mohd Aminudin Jamlos, Siti Julia Rosli, Muhammad Usman Younus, Zanab Safdar. © 2027. 27 pages.
Bani Adam, Binastya Anggara Sekti, Muhammad Adi Zacky Zahran. © 2027. 24 pages.
Swetha Margaret T. A., Renuka Devi D.. © 2027. 31 pages.
Maurice Saluschke, Michael Schulz. © 2027. 30 pages.
Mirjam Sepesy Maučec, Gregor Donaj. © 2027. 16 pages.
Jorge A. Ruiz-Vanoye, Ocotlan Diaz-Parra, Ricardo A. Barrera-Cámara, Alejandro Fuentes-Penna, Francisco R. Trejo-Macotela, Jaime Aguilar-Ortiz, Eric Simancas-Acevedo. © 2027. 21 pages.
Body Bottom