The Impact of Survey Response Rates on Research Validity and Reliability

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Author(s): Hamed Taherdoost (University Canada West, Canada & Global University Systems (GUS), London, UK)and Mitra Madanchian (University Canada West, Canada)
Copyright: 2025
Pages: 30
Source title: Design and Validation of Research Tools and Methodologies
Source Author(s)/Editor(s): Aicha Rahal (Pazmany Peter Catholic University, Budapest, Hungary)and Mária Adorján (Károli Gáspár University of the Reformed Church, Hungary)
DOI: 10.4018/979-8-3693-1135-6.ch009

Keywords: Information Science Reference / Library & Information Science / Research Methods

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Abstract

The response rate, which represents the number of individuals who answered the survey, is one of the factors that impact the validity and reliability of a research study. This chapter aims to investigate the factors that impact the response rate and acceptable values. A scoping literature review is conducted to investigate recent studies in different fields ranging from management to social science and information technology, to determine the ranges of response rates and the effect of factors to gain a higher number of responses. In business and management, the average response rate was 51.18%, while in information technology, it was 41.22%. Performance assessment studies had an average response rate of 50.83%, and in the management information system field, the overall average was 32.26%. Finally, in computer science, the average response rate was 56.55%.

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The Impact of Survey Response Rates on Research Validity and Reliability

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