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The Impact of ICT on Supply Chain Agility and Human Performance
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Author(s): Valeria Martínez Loya (Universidad Autónoma de Ciudad Juárez, Mexico), Jorge Luis García Alcaraz (Universidad Autónoma de Ciudad Juárez, Mexico), José Roberto Díaz Reza (Universidad da La Rioja, Spain)and Deysi Guadalupe Marquez Gayosso (Universidad Autónoma de Ciudad Juárez, Mexico)
Copyright: 2017
Pages: 19
Source title:
Handbook of Research on Information Management for Effective Logistics and Supply Chains
Source Author(s)/Editor(s): George Leal Jamil (InescTec, Portugal), António Lucas Soares (University of Porto, Portugal)and Cláudio Roberto Magalhães Pessoa (FUMEC University, Brazil)
DOI: 10.4018/978-1-5225-0973-8.ch010
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Abstract
Supply Chain (SC) has become a key element for companies to increase their productivity and competitiveness. However, the use of information and communication technologies (ICT) has also played an important role in the performance of these companies. Therefore, this chapter analyzes three latent variables in order to know the importance of ICT in both supply chain agility and the performance of human resources. Information was obtained from a questionnaire administered in the maquiladora industry in Ciudad Juárez, Chihuahua, Mexico. A structural equation model is generated to understand the relationships among latent variables, and three hypotheses are raised based on such interactions. Finally, results indicate that supply chain agility and the performance of human resources are directly linked to the use of information and communication technologies.
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