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The Effect of Happiness at Work on Organizational Citizenship Behavior: The Role of Intrinsic Motivation and Resilience
Abstract
In this study, an attempt was made on the basis of happiness at work to assess the possible effects in the organizational context within the scope of positive organizational behavior. To that end, the focus was on the effect of happiness at work on organizational citizenship behavior (OCB) and the role of intrinsic motivation and psychological resilience in this interaction. Department managers of 4- and 5-star hotels operating in Antalya province of Turkey were selected as the sample of this study. A total of 243 department managers were reached within this scope. Descriptive statistics, correlation, and bootstrap regression analyses were used during the analysis of the data that were collected in the study. Based on the study, the presence of low and moderate levels of significant relationships were found between all the variables. Moreover, as a result of the mediation tests that were conducted, the effect of happiness at work on OCB was observed to be mediated by intrinsic motivation. Psychological resilience was found not to have any role in this interaction.
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