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The Development of Intercultural Competences in Post-Bureaucratic Organizations
Abstract
Nowadays, the concept of intercultural competence is both important and complex at the same time, recalling several dimensions and being applied in several areas or fields. An effective intercultural communication allows people to interact appropriately in a variety of situations, where culture is the primary element to be considered. Talking about intercultural competence implies other dimensions such as awareness, flexibility, empathy, and respect, and takes into account cognitive, motivational, and behavioral aspects. Intercultural competences need to be considered both from a human and organizational perspective with special attention to training and people management practices, diversity management, strategies and methodologies to develop, share and spread such competences. The objective of this chapter is to shed light into the concept of intercultural competence in the era of post-bureaucratic organizations acting within a global/glocal scenario and facing new challenges related to cultural and intercultural issues. A qualitative survey has been conducted to analyze the role of the intercultural competences within trans-national organizations.
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