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The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities

The Determinant of Student Satisfaction in Academic and Administrative Services in Private Universities
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Author(s): Benjamin Ghansah (Data Link Institute, Tema, Ghana), Juliana Serwaa Andoh (Kwame Nkrumah University of Science and Technology, Kumasi, Ghana), Patrick Gbagonah (Data Link Institute, Tema, Ghana) and Joy Nana Okogun-Odompley (Data Link Institute, Tema, Ghana)
Copyright: 2021
Pages: 18
Source title: Research Anthology on Preparing School Administrators to Lead Quality Education Programs
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-3438-0.ch068

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Abstract

Students are the primary stakeholders of the university, so the article evaluated the factors that influence student satisfaction in the university. The study employed descriptive statistics and one sample t-test was used to analyse the data. Reliability test was also done using Cronbach's Alpha and Kaiser-Meyer-Olkin Measure (KMO) of Sampling Adequacy and Bartlett's Test of Sphericity. A quantitative sample of 1,750 students was drawn from seven (7) selected universities in Tema, Ghana and two hundred and fifty (250) questionnaires were distributed to each university. The findings highlighted various levels of satisfaction. It was observed that all the factors such as classroom environment, textbook and tuition fees, student support facilities, business procedures, relationship with teaching staff, knowledgeable and responsive faculty, staff helpfulness, feedback, and class sizes drives student satisfaction. The paper attempts to develop insights into dimension of student satisfaction in academic and administrative services in private universities in the Tema metropolis.

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