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The Case of ISO 9000 Quality Management System Certification in a Faculty of a Turkish Public University: Triggers, Processes, and Consequences
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Author(s): Mehmet Eymen Eryılmaz (Uludağ University, Turkey), Duygu Acar Erdur (Uludağ University, Turkey), Olcay Bektaş (Uludağ University, Turkey), Esen Kara (Uludağ University, Turkey)and Ebru Aydoğan (Uludağ University, Turkey)
Copyright: 2018
Pages: 24
Source title:
Teacher Training and Professional Development: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-5225-5631-2.ch101
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Abstract
It is clear that ISO 9000 Quality Management System and Total Quality Management have an extensive literature. However, it is observed that the literature principally focuses on implementation consequences of them. In this study, ISO 9000 Quality Management System certification process in a faculty of a Turkish public university is taken into consideration. However, the study focuses on not only consequences of taking this certification but also its' triggers and processes. To examine these triggers, processes and consequences, data collection methods of the study were semi-structured interviews and unstructured participative observation. In addition, extensive amount of document was used to make triangulation.
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