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Testing the DeLone-McLean Model of Information System Success in an E-Learning Context

Testing the DeLone-McLean Model of Information System Success in an E-Learning Context
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Author(s): Sean B. Eom (Southeast Missouri State University, USA) and James Stapleton (Southeast Missouri State University, USA)
Copyright: 2011
Pages: 28
Source title: Student Satisfaction and Learning Outcomes in E-Learning: An Introduction to Empirical Research
Source Author(s)/Editor(s): Sean B. Eom (Southeast Missouri State University, USA) and J. B. Arbaugh (University of Wisconsin Oshkosh, USA)
DOI: 10.4018/978-1-60960-615-2.ch005

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Abstract

This chapter has two important objectives (a) introduction of structural equation modeling for a beginner; and (b) empirical testing of the validity of the information system (IS) success model of DeLone and McLean (the DM model) in an e-learning environment, using LISREL based structural equation modeling. The following section briefly describes the prior literature on course delivery technologies and e-learning success. The next section presents the research model tested and discussion of the survey instrument. The structural equation modeling process is fully discussed including specification, identification, estimation, testing, and modification of the model. The final section summarizes the test results. To build e-learning theories, those untested conceptual frameworks must be tested and refined. Nevertheless, there has been very little testing of these frameworks. This chapter is concerned with the testing of one such framework. There is abundant prior research that examines the relationships among information quality, system quality, system use, user satisfaction, and system outcomes. This is the first study that focuses on the testing of the DM model in an e-learning context.

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