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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Technological Innovations in the Hospitality and Tourism Industry

Technological Innovations in the Hospitality and Tourism Industry
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Author(s): Anusha Thakur (University of Petroleum and Energy Studies, India)
Copyright: 2022
Pages: 26
Source title: Mobile Computing and Technology Applications in Tourism and Hospitality
Source Author(s)/Editor(s): Agustinus Borgy Waluyo (La Trobe University, Australia)and Ling Tan (Australian Council for Educational Research, Australia)
DOI: 10.4018/978-1-7998-6904-7.ch004


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The hospitality and tourism industry is one of the most diversified and biggest industries in the world. Increasing trends of technology and innovation are expected to favorably influence the future scenario of the hospitality and tourism industry. Growing adoption of new technologies in these industries over the past few years has significantly reformed the services provided by the same. One of the major goals of the upgradation of services by the hotels or leisure segments is digitalization of services and personalization of customer experiences. In this chapter, state-of-the-art technologies currently being used in the hospitality and tourism sector have been discussed. This chapter further emphasizes how information technology is proving significant in keeping pace with the competitiveness in terms of services in the hospitality and leisure segments. In addition to all of the above, the chapter also focuses on the trends, impacts, and opportunities of information technology applications in the industry.

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