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Systems Thinking and Knowledge Management

Systems Thinking and Knowledge Management
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Author(s): Brian Lehaney (Coventry University, UK), Steve Clarke (University of Hull, UK), Elayne Coakes (University of Westminster, UK) and Gillian Jack (University of Glamorgan, UK)
Copyright: 2004
Pages: 44
Source title: Beyond Knowledge Management
Source Author(s)/Editor(s): Brian Lehaney (University of Luton Business School, UK), Steve Clarke (University of Hull Business School, UK), Elayne Coakes (University of Westminster, UK) and Gillian Jack (University of Glamorgan, UK)
DOI: 10.4018/978-1-59140-180-3.ch004

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Abstract

In order to understand knowledge management (KM), reference has been made to the insufficient nature of knowledge seen as either a purely technical or purely social phenomenon. This has led to an argument for a sociotechnical view of KM, which in this chapter is further developed to consider KM in more depth, and to try to answer the question: What kind of system is a knowledge management system?

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