The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Systems for Knowledge Management along the Supply Chain
Abstract
This chapter explains the role of knowledge management systems, whether technology-based or people-based, in service supply chain management. A systematic literature review was carried out to identify relevant examples of both successful and unsuccessful knowledge management systems. These are analyzed in terms of process, people and technology aspects, and the activities in the knowledge life-cycle (create, acquire, store, use, refine, transfer) that they support. These include systems used within a single organization, systems shared with supply chain partners, and systems shared with customers, the latter being the least common. Notable features are that more systems support knowledge exploitation than knowledge exploration, and that general-purpose software (e.g., internet search, database) is used more than software specific to knowledge management (e.g., data mining, “people finder”). The widespread use of mobile devices and social media offers both an opportunity and a challenge for future knowledge management systems development.
Related Content
Hamed Nozari.
© 2024.
13 pages.
|
Maryam Rahmaty.
© 2024.
13 pages.
|
Mahmonir Bayanati.
© 2024.
13 pages.
|
Kamalendu Pal.
© 2024.
33 pages.
|
Kamalendu Pal.
© 2024.
35 pages.
|
Aminmasoud Bakhshi Movahed, Ali Bakhshi Movahed, Hamed Nozari.
© 2024.
31 pages.
|
Esmael Najafi, Iman Atighi.
© 2024.
11 pages.
|
|
|