IRMA-International.org: Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

System and Training Design for End-User Error

System and Training Design for End-User Error
View Sample PDF
Author(s): Jonathan K. Lazar (Towson University, USA)and Anthony F. Norcio (University of Maryland Baltimore County, USA)
Copyright: 2000
Pages: 15
Source title: Human Centered Methods in Information Systems: Current Research and Practice
Source Author(s)/Editor(s): Steve Clarke (University of Hull Business School, UK)and Brian Lehaney (University of Luton Business School, UK)
DOI: 10.4018/978-1-878289-64-3.ch005

Purchase

View System and Training Design for End-User Error on the publisher's website for pricing and purchasing information.

Abstract

Errors are a major problem for users. In the distant past, the users of computer technology often were limited to computer professionals with extensive technical training. With the growth of personal computers and the Internet, millions of people without technical backgrounds use computer technology on a daily basis, both at work and for leisure activities. Because errors can be such a problem for the end user, it is important to examine the causes of error, as well as different approaches for assisting the end user. This chapter presents definitions of error, as well as a taxonomy of user error. There are two general approaches for assisting the end user in responding to errors: system design and training design. Both of these are discussed in-depth in this chapter. The purpose of this chapter is to describe the current situation of end-user error and suggest ways to improve the end -user experience.

Related Content

Harish Chandra Verma, Saurabh Srivastava. © 2025. 12 pages.
Lingala Thirupathi, B. Vasundara, Dheeraj Sundaragiri, Vijaya Bhaskar Ch, Ravi Gugulothu, Radhika Pulyala. © 2025. 26 pages.
Mohd Saleem, Rajeev Kumar, Chanchal Chawla, Mahendra Singh. © 2025. 14 pages.
Nobhonil Roy Choudhury, Shyamalendu Paul. © 2025. 22 pages.
Abhay Bhatia, Anil Kumar, Devendra Sood. © 2025. 32 pages.
Aparna Datta, Akash Mondal, Arunima Sarkar. © 2025. 16 pages.
Adrija Das, Pratyasha Nanda, Ritika Jain, Tanisha Saini, Sneha Bhaskar, Hitesh Mohapatra. © 2025. 18 pages.
Body Bottom