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Supporting Structured Group Decision Making Through System-Directed User Guidance: An Experimental Study

Supporting Structured Group Decision Making Through System-Directed User Guidance: An Experimental Study
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Author(s): Harold J. Lagroue III (University of Louisiana - Lafayette, USA)
Copyright: 2010
Pages: 18
Source title: Strategic Information Systems: Concepts, Methodologies, Tools, and Applications
Source Author(s)/Editor(s): M. Gordon Hunter (University of Lethbridge, Canada)
DOI: 10.4018/978-1-60566-677-8.ch102

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Abstract

This article addresses an area which holds considerable promise for enhancing the effective utilization of advanced information technologies: the feasibility of using system-directed multi-modal user support for facilitating users of advanced information technologies. An application for automating the information technology facilitation process is used to compare group decision-making effectiveness of human-facilitated groups with groups using virtual facilitation in an experiment employing auditors, accountants, and IT security professionals as participants. The results of the experiment are presented and possible avenues for future research studies are suggested.

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