Supply Chain and Warehouse Management Systems: A Case Study From an International Company

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Author(s): J. Zambujal-Oliveira (University of Madeira, Portugal), Carolina Rodrigues (University of Madeira, Portugal), Maria Pereira (University of Madeira, Portugal), Martinho Freitas (University of Madeira, Portugal)and Daniela Freitas (University of Madeira, Portugal)
Copyright: 2022
Pages: 19
Source title: Using Information Technology Advancements to Adapt to Global Pandemics
Source Author(s)/Editor(s): Efosa C. Idemudia (Arkansas Tech University, USA), Tiko Iyamu (Cape Peninsula University of Technology, South Africa), Patrick Ndayizigamiye (University of Johannesburg, South Africa)and Irja Naambo Shaanika (Namibia University of Science and Technology, Namibia)
DOI: 10.4018/978-1-7998-9418-6.ch006

Keywords: Computer Science & IT / Global Information Technology / Information Science Reference / IT Research and Theory

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Abstract

The underperformance of an international company was based on the following major problems: the information technology and the inventory management system used in the group (several distinct channels that did not interact with each other) and the company's external environment (devaluation of the Russian ruble and decrease in purchasing power). To approach these issues, the chapter presents solutions to implement a new retail system, a redesign of the technology system used by the company, and some recommendations on external factors. Recently, the company has focused on a closer relationship with consumers, making available several services that simplifies the whole process of buying a product.

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