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Street-Level Bureaucracy in Health Services During COVID-19 Outbreak in Indonesia

Street-Level Bureaucracy in Health Services During COVID-19 Outbreak in Indonesia
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Author(s): Mohammad Jafar Loilatu (Universitas Muhammadiyah Malang, Indonesia), Tri Sulistyaningsih (Universitas Muhammadiyah Malang, Indonesia), Bambang Irawan (Mulawarman University, Indonesia), Saiman Saiman (Universitas Muhammadiyah Malang, Indonesia), Paisal Akbar (Mulawarman University, Indonesia), Muhammad Nurul Huda (Universitas Muhammadiyah Karanganyar, Indonesia)and Inamyza Nurziana Putri (Universitas Muhammadiyah Malang, Indonesia)
Copyright: 2026
Pages: 22
Source title: Transforming Public Administration Through AI-Driven Predictive Analytics
Source Author(s)/Editor(s): Pradeep Kumar (Infrastructure University Kuala Lumpur, Malaysia), Abu Bakar Abdul Hamid (Infrastructure University Kuala Lumpur, Malaysia), Parma Nand (Sharda University, India)and Rajeev Kumar (Moradabad Institute of Technology, India)
DOI: 10.4018/979-8-3373-3760-9.ch009

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Abstract

This study seeks to elucidate the interaction between healthcare professionals and the government through health service indicators during the COVID-19 epidemic in South Sulawesi. This study used a qualitative methodology to perform a content analysis of online media coverage about health workers, the government, and health services during the COVID-19 epidemic in South Sulawesi. This study demonstrates a direct correlation between health professionals and the government with health indicators, including front-line services, stigma, duty, equipment assistance, protection, and engagements. These findings affirm that health professionals and the government are accountable for the efficacy of front-line bureaucracy, services, bureaucratic responsibilities, health facilities and infrastructure, health protection, and stakeholder engagement. The government has not succeeded in cultivating a favorable perception of health workers as the front-line of the bureaucracy delivering quality health services.

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