Creator of Knowledge
Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Stickiness and Web-Based Customer Loyalty

Stickiness and Web-Based Customer Loyalty
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Author(s): Guisseppi Forgionne (University of Maryland, USA) and Supawadee Ingsriswang (BIOTEC and NSTDA, Thailand)
Copyright: 2005
Pages: 6
Source title: Encyclopedia of Information Science and Technology, First Edition
Source Author(s)/Editor(s): Mehdi Khosrow-Pour, D.B.A. (Information Resources Management Association, USA)
DOI: 10.4018/978-1-59140-553-5.ch463


View Stickiness and Web-Based Customer Loyalty on the publisher's website for pricing and purchasing information.


Between 1997-2003, Internet hosts grew from 16 million to over 233 million worldwide (, 2004). Of all Internet hosts, the number of commercial domain names (.com) is about 20.9%, which increased from 3.9 million in January 1997 to 48.6 million in January 2004.

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