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Socio-Technical Change Perspective for ERP Implementation in Large Scale Organizations
Abstract
Organizations must enhance their firm-level resources to compete in the turbulent business environment. Strategic application systems, such as an enterprise resource planning (ERP) system, are one such resource technology that centralizes the database of the organization to enable a seamless view of the organization. However, implementation of ERP systems in organizations has not been a success story for many. ERP systems implementation brings about large-scale organizational change, and hence, it becomes essential for stakeholders to have a reference framework for planning for various dimensions of the organization. Hence, this chapter applies a general morphological analysis (GMA) to identify the most suitable theory to analyze ERP implementation. Socio-technical theory with Leavitt's diamond model were analyzed as most appropriate since they are based on the premises of organizational change at firm level. The socio-technical organizational change model will enable stakeholders to analyze resources required for core dimensions of the organization for ERP implementation.
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