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Social Network Analysis for Processes Improvement in Teams
Abstract
There is a vast amount of literature showing the effects of social networks in different organizational settings, such as innovation, knowledge transfer, leadership, and organizational culture. Recently, business process literature has recognized the impact of Social Network Analysis (SNA) in process improvement by observing the real collaborative relationships between employees, or the SNA impact in detecting communication structures in a large software team. However, little is known about how the teams’ network structures may impact on the teams’ productivity. This chapter analyzes different network properties that may have an impact on the teams’ productivity and generates knowledge that may help to improve processes in the organizations.
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