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Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Smart Place Making Through Digital Communication and Citizen Engagement: London and Madrid

Smart Place Making Through Digital Communication and Citizen Engagement: London and Madrid
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Author(s): Angel Bartolomé Muñoz de Luna (CEU San Pablo University, Spain)and Olga Kolotouchkina (CEU San Pablo University, Spain)
Copyright: 2022
Pages: 18
Source title: Research Anthology on Citizen Engagement and Activism for Social Change
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-6684-3706-3.ch067

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Abstract

The disruptive growth of new information technologies is transforming the dynamics of citizen communication and engagement in the urban context. In order to create new, smart, inclusive, and transparent urban environments, the city governments of London and Madrid have implemented a series of innovative digital applications and citizen communication channels. Through a case study approach, this research assesses the best practices in the field of digital communication and citizen engagement implemented by London and Madrid, with a particular focus on the profile, content, and functions of these new channels. The results of this research are intended to identify relevant new dynamics of interaction and value co-creation for cities and their residents.

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