The IRMA Community
Newsletters
Research IRM
Click a keyword to search titles using our InfoSci-OnDemand powered search:
|
Service Qualtiy in the Virtual World: The Case of Extranets
Abstract
The Internet has taken globalization of the marketplace from hyperbole to present-day reality. In this marketplace, information technology can be used to create and sustain market share. One such technology is the extranet. Extranets are increasingly being used to add value through business-to-business information sharing and transaction handling in a secure environment. Yet there is limited research into perceptions of service quality in Web-based Internet environments such as extranets. In this chapter we relate the literature on services and service quality to the developing literature on extranets. Five dimensions of service quality from the physical world are applied to the virtual world of commerce. It is concluded that dimensions of quality in human-to-human interactions may also apply to human-to-computer interactions, but that the factors which contribute to each dimension may differ.
Related Content
Robert Casal, Raghvendra Singh, Daniel Della Posta, James Quinn.
© 2023.
24 pages.
|
Nikitha Agnew, Manish Gupta, Raj Sharman.
© 2023.
43 pages.
|
Ajeethra Balamurugan, Harshitha Anand Shetty, Karthikeyan Muthumani Sengunthar, Manish Gupta.
© 2023.
27 pages.
|
Harshada Dayasagar Samant, Raghvendra Singh.
© 2023.
31 pages.
|
Raghvendra Singh.
© 2023.
21 pages.
|
Prabhat Kumar, Othniel Lambert, Sivajit Sreekumar, Mukesh Ravi Bhatia, Akash Garg.
© 2023.
34 pages.
|
Sushmita Podugu, Vamsi Krishna Rayapureddi, Manish Gupta.
© 2023.
30 pages.
|
|
|