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Service Automation and Festivals: Technologies and Their Impact Upon Sustainability of Events
Abstract
The United Nations' sustainable development goals have created an environment in which the world's population are attempting to link various human activities with improvements in the ways that humans do things to ensure a more sustainable future. In this chapter, the author concentrates upon festivals and other events, focusing upon how various service automation technologies will work to support sustainability in the events industry, a component of SDG 12. The chapter will focus upon how technologies will increase efficiency of operations and reduce energy consumption. The chapter will also highlight some of the major challenges, illustrating what innovations and improvements will need to be made to ensure that festivals can achieve the maximum level of sustainability possible. The chapter ends with a discussion of the externalities of the increased use of automation technologies to show that there will have to be adjustments to not only the way that services are delivered but also to the expectations of the consumers.
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