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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Sensor-Based Technology in the Hospitality Industry

Sensor-Based Technology in the Hospitality Industry
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Author(s): Anusha Thakur (University of Petroleum and Energy Studies, India)
Copyright: 2022
Pages: 20
Source title: Mobile Computing and Technology Applications in Tourism and Hospitality
Source Author(s)/Editor(s): Agustinus Borgy Waluyo (La Trobe University, Australia)and Ling Tan (Australian Council for Educational Research, Australia)
DOI: 10.4018/978-1-7998-6904-7.ch002


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In today's scenario, there has been a dramatic transformation in the way services are being provided and taken by the consumers. With the changing preferences of consumers, and businesses, vendors across the regions are emphasizing towards the introduction of touchless solutions, which are likely to change the way people interact and use the services. Incorporation of smart technologies enables the operators to create a positive and seamless experience for the users. Convergence of technologies with the current market trends is expected to bring the concept of “internet of things” nearer to reality. Embracing IoT solutions transform the overall hospitality business scenario and pose several opportunities for the smart hotel solutions. In this chapter, various IoT solutions used in the hospitality and leisure sector have been discussed. This chapter further emphasizes how efficiently the touchless technology products with minimal contact enhance the operations in hospitality sector and how the hotel industry is focusing towards nurturing the dreams of travellers.

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