Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers

View Sample PDF

Author(s): Christian Ehrlich (Oxford Brookes University, UK), Sashenka Milston (Oxford Brookes University, UK)and Robert van der Veen (Oxford Brookes University, UK)
Copyright: 2021
Pages: 24
Source title: Rebuilding and Restructuring the Tourism Industry: Infusion of Happiness and Quality of Life
Source Author(s)/Editor(s): André Riani Costa Perinotto (Universidade Federal do Delta do Parnaíba, Brazil), Verônica Feder Mayer (Federal Fluminense University, Brazil)and Jakson Renner Rodrigues Soares (Universidade da Coruña, Spain & Universidade Estadual do Ceará, Brazil)
DOI: 10.4018/978-1-7998-7239-9.ch005

Keywords: Business & Management / Business Science Reference / Hospitality, Travel & Tourism Management / Hospitality, Travel, and Tourism Management

Purchase

View Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers on the publisher's website for pricing and purchasing information.

Abstract

This chapter describes evidence-based happiness techniques that are highly relevant for workers in the tourism and hospitality industries. Although happiness creates success for many stakeholders, there is limited evidence on how to increase the happiness of workers in these industries as the focus has predominantly been on the happiness of the customers. The authors fill this gap in the literature by presenting three proven interventions that are particularly relevant to these sectors: job crafting, acts of kindness, and gratitude exercises. The chapter explains what these concepts are and how they work. It also provides specific examples of how they can be implemented into tourism and hospitality organisations.

The IRMA Community

Research IRM

Selected Happiness-Increasing Interventions for Tourism and Hospitality Workers

Purchase

Abstract

Related Content

IRMA Sponsors