The Role of Trust in Online Relationship Formation

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Author(s): Andrew T. Fiore (University of California, USA)and Coye Cheshire (University of California, USA)
Copyright: 2010
Pages: 16
Source title: Trust and Technology in a Ubiquitous Modern Environment: Theoretical and Methodological Perspectives
Source Author(s)/Editor(s): Dominika Latusek (Kozminski Business School, Poland)and Alexandra Gerbasi (California State University Northridge, USA)
DOI: 10.4018/978-1-61520-901-9.ch004

Keywords: Information Science Reference / Information Trust / IT Security and Ethics / Security & Forensics

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Abstract

Trust plays a key role in the formation of any romantic relationship, but it is particularly salient to the formation of relationships online. In this chapter, the authors examine how trustworthiness, relational trust, general trust, and confidence in systems shape the experience of online dating. The authors propose that each of these trust-related phenomena becomes salient at different points in the process of finding a potential date, contacting him or her, meeting face-to-face, and beginning an offline relationship. Moreover, the authors suggest that the constraints and affordances of online interaction have the potential both to help and to hinder the assessment of trustworthiness and the development of relational trust.

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