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Role of Knowledge Workers in Business Process and Innovation
Abstract
Highly skilled knowledge workers are the main driving force for innovation; however, their innovation may not always ensure the achievement of business goals. Only the alignment of the innovation with business goals can transform their innovation into individual performance. Similarly variation in individual capabilities of knowledge workers may not lead to final business goals. This paper focuses on knowledge workers, their performance, the business processes followed and effectiveness of the business processes to enhance productivity of the organizations.
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