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Role of Digitalization into Hospitality Businesses: Innovations and Trends

Role of Digitalization into Hospitality Businesses: Innovations and Trends
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Author(s): Nasrin Islam (Varendra University, Bangladesh)and Amrik Singh (Lovely Professional University, India)
Copyright: 2025
Pages: 12
Source title: Transforming the Service Sector With New Technology
Source Author(s)/Editor(s): Varinder Singh Rana (City University, Ajman, UAE), Gaurav Bathla (CT University, India), Ashish Raina (CT University, India)and Divoy Chhabra (CT University, India)
DOI: 10.4018/979-8-3693-7447-4.ch027

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Abstract

Digital adoption refers to the integration and utilization of digital technologies and tools to enhance the overall guest experience, operational efficiency, and business processes. Digital adoption in hospitality encompasses the implementation and utilization of various digital solutions, such as mobile applications, self-service kiosks, online booking systems, digital menus, contactless payments, and guest management platforms. This chapter, titled “Digitalization and the Hospitality Business” will explore the profound impact of digital technologies on the hospitality industry. It will provide a comprehensive examination of how digitalization reshapes business models, enhances customer experiences, and drives operational efficiencies in hospitality. The chapter will cover key digital trends, case studies of successful digital transformations, and the challenges and opportunities that digitalization presents for hospitality businesses.

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