The Role of Choice in the Development of an M-Government Strategy in Turkey

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Author(s): Ronan de Kervenoael (Sabanci University, Turkey and Aston University, UK), N. Meltem Cakici (Gediz University, Turkey)and Duygu Guner (Bahcesehir University, Turkey)
Copyright: 2012
Pages: 21
Source title: Innovative Mobile Platform Developments for Electronic Services Design and Delivery
Source Author(s)/Editor(s): Ada Scupola (Roskilde University, Denmark)
DOI: 10.4018/978-1-4666-1568-7.ch009

Keywords: Business & Management / Electronic Services / Electronic Services & Service Science / Information Science Reference

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Abstract

Enhanced data services through mobile phones are expected to be soon fully transactional, interactive and embedded with other mobile consumption practices. While private services will continue to take the lead in the mobile data revolution, others such as government and NGOs are becoming more prominent m-players. This paper adopts a qualitative case study approach interpreting micro-level municipality officers’ mobility concept, ICT histories and choice practices for m-government services in Turkey. The findings highlight that in-situs ICT choice strategies are non-homogenous, sometimes conflicting with each other, and that current strategies have not yet justified the necessity for municipality officers to engage and fully commit to m-government efforts. Furthermore, beyond m-government initiatives’ success or failure, the mechanisms related to public administration mobile technical capacity building and knowledge transfer are identified to be directly related to m-government engagement likelihood.

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The Role of Choice in the Development of an M-Government Strategy in Turkey

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