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Revolutionizing Patient Experience Through Digital Twins and Metaverse in Healthcare
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Author(s): K. S. Kalavathy (CMS Business School, Jain University, Bangalore, India), M. Namratha (St. John's Medical College and Hospital, India)and M. Nishanth (University of Texas at Dallas, USA)
Copyright: 2026
Pages: 34
Source title:
Revolutionizing Consumer Experience With Digital Twins and the Metaverse
Source Author(s)/Editor(s): Brij B. Gupta (Asia University, Taichung, Taiwan & VIZJA University, Warsaw, Poland)and Yuk Ming Tang (Department of Industrial and Systems Engineering, The Hong Kong Polytechnic University, Hong Kong, China)
DOI: 10.4018/979-8-3373-4541-3.ch006
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Abstract
This systematic literature review surveys the shared digital twins and metaverse technologies influence on original visualization of patient experience in health delivery systems. Drawing on PRISMA-guided methodology, a synthesis of 25 publications from 2020-2025 uncovered the technologies routing care from episodic provider-driven situations to predictive participatory-patient-centered conditions according to this study. A combined five-pillar framework operationalizes each with quantifiable indicators and implementation pathways. Analysis also reveals a publication bias that favors the publishing of positive results, and highlights the lack of good long-term efficacy research. The study provides insights for healthcare organizations to responsibly implement integrated technologies while making sure that privacy and accessibility standards are strictly maintained.
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