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Rethinking Business Process Reengineering: The Empirical Modelling Approach
Abstract
The purpose of this chapter is to introduce a new approach–Empirical Modelling–to computing and business modelling. Today most business processes rely on informal knowledge and social behaviour but these are areas which have not, so far, been well suited for modelling with computer-based techniques. For this, Empirical Modelling is introduced to modelling with computers, which has natural application to business process modelling. This chapter will suggest a way of applying this approach to integrated system development with BPR. A framework using this approach, SPORE (situated process of requirements engineering), is extended to encompass applications to participative BPR (i.e. supporting many users in a distributed environment). An outline of an application of our methods to a warehouse management system is included.
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