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Reply Timing and Emotional Strategy in Mobile Text Communications of Japanese Young People: Replies to Messages Conveying Four Different Emotions
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Author(s): Yuuki Kato (Sagami Women’s University, Japan), Shogo Kato (Tokyo Woman’s Christian University, Japan)and Kunihiro Chida (Toei Animation Institute, Japan)
Copyright: 2012
Pages: 16
Source title:
Virtual Work and Human Interaction Research
Source Author(s)/Editor(s): Shawn Long (University of North Carolina Charlotte, USA)
DOI: 10.4018/978-1-4666-0963-1.ch006
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Abstract
In this chapter, the authors present two studies that examine the timing of replies to mobile text messages, especially the behavior of intentionally waiting before replying. As the first step in Study 1, 42 Japanese university subjects were asked by questionnaire survey whether they would wait before replying to mobile text messages they received, and if so, in which situations they would they wait. A large percentage of respondents suggested that they would sometimes wait before replying to a mobile text message. The freeform responses also indicated the involvement of an emotional aspect in most cases where subjects did not immediately reply to a mobile text message, even when they were capable of doing so. For Study 2, 224 Japanese university students were asked to rate on a 6-point scale whether they would wait before replying to mobile text messages from senders conveying each of four emotions: happiness, sadness, anger, and guilt. They were also asked to give a freeform answer as to why they would respond in such a way. The results showed that for each of the four emotional settings, subjects adjust the timing of message replies in order to manipulate the emotions of others or their own emotions, according to the situation. Individual differences were also observed in subjects’ thoughts about adjusting reply timing and manipulating emotions.
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