Reference Products and Services: Historical Overview and Paradigm Shift

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Author(s): Jack O’Gorman (University of Dayton, USA)
Copyright: 2012
Pages: 10
Source title: E-Reference Context and Discoverability in Libraries: Issues and Concepts
Source Author(s)/Editor(s): Sue Polanka (Wright State University, USA)
DOI: 10.4018/978-1-61350-308-9.ch001

Keywords: Information Science Reference / Library & Information Science / Library Information Systems / Library Science

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Abstract

There is a paradigm shift in progress in reference collections affecting the content, format, and use of reference materials. This shift is a result of changing formats for reference products, and it presents challenges to traditional reference services. In order to better understand where reference collections are heading, we must take a look back to see how we got here. This chapter defines a reference paradigm, looks at the history of reference in libraries, and examines the shift from both a reference library product and reference service perspective. It also describes how major changes have impacted traditional reference titles and how libraries and users have adjusted to those changes.

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