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Recent Trends in Logistics Management: Past, Present, and Future
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Author(s): Kannadhasan S. (Cheran College of Engineering, India), Nagarajan R. (Gnanamani College of Technology, India), Srividhya G. (Gnanamani College of Technology, India)and Xiaolei Wang (Aalto University, Finland)
Copyright: 2022
Pages: 16
Source title:
Utilizing Blockchain Technologies in Manufacturing and Logistics Management
Source Author(s)/Editor(s): S. B. Goyal (City University, Malaysia), Nijalingappa Pradeep (Bapuji Institute of Engineering and Technology, India), Piyush Kumar Shukla (University Institute of Technology RGPV, India), Mangesh M. Ghonge (Sandip Institute of Technology and Research Centre, India)and Renjith V. Ravi (MEA Engineering College, India)
DOI: 10.4018/978-1-7998-8697-6.ch012
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Abstract
The purpose of this chapter is to broaden the discussion about the various logistics solutions used by industrial firms to improve customer satisfaction and to assess their effect. This study seeks to discover and suggest new connections between logistics management solution theory and customer satisfaction using semi-structured interviews. Twelve small and mid-sized Algerian industrial firms from various industries participated in the semi-structured interviews. Their 22 top supply chain and logistics managers were questioned to determine their perceptions of what is essential to their suppliers and how logistics management is crucial for them to be happy customers. In today's highly competitive global economy, businesses are under increasing pressure to discover innovative methods to generate value and deliver it to their consumers.
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