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Information Resources Management Association
Advancing the Concepts & Practices of Information Resources Management in Modern Organizations

Pursuit of Online Services for Online Students

Pursuit of Online Services for Online Students
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Author(s): Michael D. Richardson (Columbus State University, USA), Gina Sheeks (Columbus State University, USA), Robert E. Waller (Columbus State University, USA)and Pamela A. Lemoine (Troy University, USA)
Copyright: 2021
Pages: 31
Source title: Research Anthology on Developing Effective Online Learning Courses
Source Author(s)/Editor(s): Information Resources Management Association (USA)
DOI: 10.4018/978-1-7998-8047-9.ch092

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Abstract

Increasing numbers of university students are studying online. Distance learning enrollment in global higher education has increased dramatically in the past two decades due to the ubiquity of technology, increasing diversification and globalization, and use of new advanced technology. The development of online learning programs has focused primarily on implementing educational technology to deliver academic content while enhancing the online learning experience. A significant element for the success of distance education programs is the provision of student support services that are appropriate to the unique needs of distance learners. Technology has facilitated this new era in global higher education making the utilization of technology essential to provide university support for online clients. Student support services are all kinds of services other than the coursework rendered by the institutions to online students/learners to facilitate their success.

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